Frequently Asked Questions

Q: What are your service hours?
A: Our services hours vary by office location. Please contact the nearest Pathways? office for more information. We make an effort to meet the scheduling needs of each individual, so please let us know if you have a need for an appointment time that is beyond the normal 8 a.m. to 5 p.m. day.

Q: What Insurance plans do you accept?
A: We encourage checking with your insurance plan to see if Pathways is a provider before calling for services. If you need help determining insurance coverage, please contact one of our office locations for assistance.

Q: Do you have a sliding fee scale?
A: Our services are tailored to each individual, as is the payment process. We will work on an individualized basis to create a payment plan that will work for you. Please contact one of our office locations for more assistance.

Q: How long are therapy sessions?
A: Therapy sessions typically last from 30 to 60 minutes. The initial assessment session could require more time.

Q: What do services cost?
A: The cost varies depending on the service being provided. Cost will be disclosed at the time of your initial assessment. Payment is accepted in the form of insurance, Medicaid, Medicare, self-pay (cash, check, credit card). Scholarships, United Way and Department of Mental Health.

Q: How Do I Get to a Pathways Office?
A: Our Locations page will provide you with our office contact information as well as driving directions to any of our office locations.

Q: How quickly will I get to see a provider?
A: The time it takes to see a provider depends on the service as well as the office location. As a provider committed to increasing access to quality behavioral health services, Pathways offers tele-health services in most office locations which could decrease the amount of time it takes to see a provider.